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Service, service, service!

Service, service, service!

By Rory Macnamara

The only way to keep customers is to provide excellent service.

Read more: Service, service, service!

Perhaps why service delivery fails?

Other than the plumbing industry, the rest fails to have a firm grasp of the responsible role of the plumber.

Other than the plumbing industry, the rest fails to have a firm grasp of the responsible role of the plumber.

Read more: Perhaps why service delivery fails?

Budget mystery: how much has been spent this year?

By Martin Czernowalow

Despite the country needing serious investment in its aging and dilapidated water infrastructure, government remains tight-lipped about how much has been spent this year.

Read more: Budget mystery: how much has been spent this year?

The best of times, the worst of times

 

By Rory Macnamara

“It was the best of times, it was the worst of times, it was the age of wisdom, it was the age of foolishness, it was the epoch of belief, it was the epoch of incredulity,” as stated by Charles Dickens in his novel, A tale of two cities.

Read more: The best of times, the worst of times

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