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Communication strategies to get and keep happier clients

By Mike Agugliaro
A happy customer is a loyal customer, good and open communication is the first step on your business relationship path together.

Read more: Communication strategies to get and keep happier clients

Being productive and efficient can get lost in daily routines

Being productive and efficient can get lost in daily routines

Streamlining your business, you may agree, is always top of mind and it’s easy to get into a routine in your business, but taking a step back from time to time to evaluate where you are can make you more efficient and productive.

Read more: Being productive and efficient can get lost in daily routines

Hearts and controls

Hearts and controls

By Rory Macnamara

Before you embark on installing or replacing valves, pumps, and pipes, it is essential that you are aware of the South African National Standards (SANS) that apply, either as mandatory or voluntary standards. We will cover valves in this issue and pumps in June.

Read more: Hearts and controls

Personal matters are personal

Personal matters are personal

By Amanda E Clark (reprinted from Plumber magazine, US)

When personal problems infiltrate the workplace, it is important for an employer to know how best to handle the situation.

Read more: Personal matters are personal

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