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Mirroring

By: Paul du Toit – regular contributor

Have you ever considered mirroring negative behaviour with a positive response?

 If you regard yourself as a ‘people’s person’, then your initial response to interaction is to engage, rather than ignore. And when we engage, we attempt to connect on a mental level with that person. That’s an important interpersonal skill. Some of us can do it automatically, others need to be deliberate. If you are prepared to engage, you’re going to get one of two types of responses… If it’s a positive friendly one, then it’s all systems go. But if you receive a negative response, you can get caught up in the other person’s negative cycle. Let me explain.

Read more: Mirroring

South Africa’s skills shortage and the functions of NAMB

We look at how the National Artisan Moderation Body (NAMB) is helping South Africa move away from designations of a non-sector-based artisan training system for listed trades, to the benefit of all artisans in South Africa

Read more: South Africa’s skills shortage and the functions of NAMB

Living a happier, more fruitful life (Part 3)

By: Michael Young

Part 3: Overcoming that dreaded four letter word called ‘FEAR’

Fear is one emotion that is difficult to control. It is something that we have all been born with to protect us from harm. Let me ask: how many of you would climb up a cliff to follow a herd of wild animals?

Read more: Living a happier, more fruitful life (Part 3)

Are you afraid of ‘No’?

By: Paul du Toit – regular contributor

Learning to say ‘no’ is an important skill that can help aid communication and which has many benefits, both for the salesperson and the customer

A pool company commissioned an online sales campaign generating fresh leads that were forwarded to their sales team according to area. Leads were allocated to sales folk in their designated areas. However, failure to convert that lead within a month resulted in that lead being re-allocated. The process was that an appointment would be made and the potential customer would be visited. Part of the process was to discuss where on the property the pool should be situated. Favourable payment terms would be discussed and a deal struck. It was not a particularly difficult sale since a swimming pool adds value to a property and therefore enhanced the asset rather than being an ‘expense’.

Read more: Are you afraid of ‘No’?

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