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Becoming more successful in life


By: Michael Young

We discover that a combination of passion, ambition and drive is the foundation for success in life


We all live our lives according to a set of routines and procedures. We wake up, eat breakfast, hurry to work to miss the peak hour traffic, perform our daily working duties, go home, relax, eat supper and then go to sleep, only to repeat the same routine the following day. We spend years following this routine and when time catches up and retirement is around the corner, we start to ponder and ask ourselves, “Could I have accomplished more in life? Could I have done more that would have changed a life or helped benefit society and the environment?”

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Five ways to keep your customers happy

By: Paul du Toit – regular contributor

What are the factors that ensure customer satisfaction? We discover ways that will give them what they want and keep them satisfied

Customers are now spoilt for choice more than they have ever been in the past. In quality terms, there is greater similarity between products than ever before, and because we have so many options it’s become more difficult to make accurate value comparisons.

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IMD ups customer service game

By: Ilana Koegelenberg – assistant editor

It’s been a few months since the Interact Media Defined (IMD) team completed their Congruence Customer Service training. We carry on chatting to staff to see what difference the training has made in their work-lives

IMD is a publishing and exhibitions company of about 35 staff members based in Bedfordview, Johannesburg. Across the board, the feedback has been overwhelmingly positive, and it’s not just the staff who are noticing the difference – but clients too!

Read more: IMD ups customer service game

Tjeka Training Matters (Pty) Ltd

Tjeka Training Matters (Pty) Ltd is an organisation with specific training and entrepreneurial development focus in the building and civil engineering construction industries.

Read more: Tjeka Training Matters (Pty) Ltd

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