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Five ways to keep your customers happy

By: Paul du Toit – regular contributor

What are the factors that ensure customer satisfaction? We discover ways that will give them what they want and keep them satisfied

Customers are now spoilt for choice more than they have ever been in the past. In quality terms, there is greater similarity between products than ever before, and because we have so many options it’s become more difficult to make accurate value comparisons.

Read more: Five ways to keep your customers happy

IMD ups customer service game

By: Ilana Koegelenberg – assistant editor

It’s been a few months since the Interact Media Defined (IMD) team completed their Congruence Customer Service training. We carry on chatting to staff to see what difference the training has made in their work-lives

IMD is a publishing and exhibitions company of about 35 staff members based in Bedfordview, Johannesburg. Across the board, the feedback has been overwhelmingly positive, and it’s not just the staff who are noticing the difference – but clients too!

Read more: IMD ups customer service game

Tjeka Training Matters (Pty) Ltd

Tjeka Training Matters (Pty) Ltd is an organisation with specific training and entrepreneurial development focus in the building and civil engineering construction industries.

Read more: Tjeka Training Matters (Pty) Ltd

Kwikot training

By: Joanne Taylor – senior staff writer

The Kwikot Training Centre in Benoni offers three main courses to the plumbing industry to assist individuals with their continuous professional development (CPD) and for companies and installers to remain abreast of the latest products in the market.

Read more: Kwikot training

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