Business

: Mari Macnamara; Business; 23 October 2020; Hits: 59

Avoid friction with your customers!

This is the third in the series of ‘5 ways to stay ahead of your competition’ by Podium.

: Mari Macnamara; Business; 19 October 2020; Hits: 96

Five ways to stay ahead of the competition

Extracted from an electronic book from PODIUM, USA, the book discusses the effect of poor customer service during the pandemic and how it has struck a chord in the minds of customers. Why? Because in these situations the customer is already on ‘high alert’, so poor service goes to ‘high alert’ as well.

: Mari Macnamara; Business; 16 October 2020; Hits: 137

Engage your customers through messaging

We continue our series on ‘5 ways to stay ahead of your competition’

: Mari Macnamara; Business; 18 September 2020; Hits: 173

Plumbing product extension: How to increase turnover

Submitted by H₂O-BWT

Historically, plumbing has been a reactive business wherein the plumber is called out in the event of a problem. There are areas of water supply which lend themselves to being more ‘proactive’ whereby the plumber could educate his customers on aspects of their home or business: grease traps were one such category profiled in the May issue of Plumbing Africa, and water purification is another.